Question 1

How do I buy your donuts?

Accepted Answer

You can come to our store and pick up an order in person from the selection available in store, any time during open hours.

Question 2

What days are you open?

Accepted Answer

We are open EVERY DAY, 9:00AM -7:00PM 
7 days a week.

Question 3

How do I pre-order?

Accepted Answer

You can place your pre-order right here on this website.

Question 4

Why do you sell out?

Accepted Answer

We hand make the dough, fillings and we make our best guess for how many donuts people will want to enjoy in a day. It is our ultimate goal to sell out at a reasonable time, so we minimize waste. It is difficult for us to just make more donuts if we know we are going to sell out because our process takes about too long. To avoid disappointment, we recommend placing your preorder a day or two in advance if you know you’re going to order.

Question 5

Can I have donuts set aside for me?

Accepted Answer

You can preorder right here on our website! We do have a-24 hours preorder policy but you can call us for same day pick-up we will try our best to accommodate your request depending on store availability. However on weekends and busy days when we the store has lineups we won’t be able to reserve donuts over the phone as this won’t be fair for our customers in line.

Question 6

Do you have coffee available at your shop?

Accepted Answer

Yes!  We proudly serve our custom blend from Agro Roasters.

Question 7

Do you have VEGAN /GF donuts?

Accepted Answer

We currently do not have VEGAN/GF donuts but we are working on it. We want to make sure they are perfect before we make them available for you!

Question 8

I have a nut allergy, are your doughnuts safe for me to eat?

Accepted Answer

Depends on your sensitivity. We do handle nuts in our kitchen, so we can’t guarantee against cross contamination, although we do our best. We offer lots of donut options without nuts.

Question 9

Why can't I find you on Ubereats?

Accepted Answer

Unfortunately when we can’t keep up with the demand in our shop and we go offline when we are low on donuts.

Question 10

Why am I out of the Ubereats delivery range?

Accepted Answer

Ubereats determines their delivery range, unfortunately we have no control over how Ubereats determines their delivery zone.

Question 11

Can you do wholesale for cafes?

Accepted Answer

No, we don’t offer any wholesale at this stage.

Question 12

How do I store donuts?

Accepted Answer

All our donuts are made fresh every day and contain no preservatives. The donuts can be kept in room temperature and we strongly recommend eating them on the day purchased.

Question 13

Can I order and pick up a day before my event?

Accepted Answer

Because we make everything fresh and without preservatives, we do not recommend you pick up donuts a day before you intend to enjoy them and also because they are fried, our donuts do lose their soft fluffy texture the next day.

Question 14

Are you able to make for a wedding /company event?

Accepted Answer

For sure! Please email hello@mellovancouver.com to discuss.

Frequently asked questions